Support

Support

10 answers. Start typing to narrow them down, or write to us below.

01Sources and content

No. iX Media Player is a media player and nothing else. It doesn’t include, sell, host or recommend any media, and we have no connection with any content service. It opens empty, and plays only what you add.

A playlist link (M3U) or a sign-in for a media server that you own or are authorised to use, and, with the desktop companion, the recordings and media files on your own computer.

Yes. Only add sources you have the right to access. Using the app to watch content you aren’t entitled to breaks our terms of use.

No. The app connects straight from your device to the sources you add. We don’t run media servers and we don’t see what you watch.

02Devices

Fire TV devices on Fire OS 6 or later, or Vega OS 1.2 or later, and iPad on iPadOS 15.1 or later.

If your TV, soundbar or receiver supports Dolby Digital or Dolby Digital Plus, the app passes the original audio through to it untouched.

Up to four, depending on your device and on how many streams your source allows at once.

03Desktop companion

No. It’s optional. It adds scheduled recording, automatic compression and your own media library.

With the companion running on the same home network, open Settings in iX Media Player, choose your computer and confirm the code. You can unpair at any time.

On your computer, in the folder you choose. Nothing is uploaded anywhere.

Still stuck?

Write to us

Tell us your device and what you were doing, and we’ll get back to you: support@ixmediaplayer.com