Privacy policy

Last updated: 13 November 2026

Who we are

iX Media Player (“we”, “us”) publishes the iX Media Player apps for Fire TV and iPad, the desktop companion and this website. For the small amount of personal information described below, we are the organisation responsible for it (the “controller”). You can reach us at support@ixmediaplayer.com.

What the app stores on your device

The app keeps the following on your device. None of it is sent to us.

• The details of the sources you add, such as a playlist link, or a media server’s address, username and password.
• Account details your source sends back, such as an expiry date and how many screens it allows.
• A copy of your source’s listings, so the app opens quickly.
• Your favourites, your place in what you’ve watched, your recent searches, your multiview layouts and your settings.

Signing out removes your sign-in details from the device. Your favourites and watch history stay, ready for when you sign back in. Deleting the app removes everything.

What the app sends

iX Media Player connects directly from your device to the sources you add. Those sources receive your requests as any media service would, including your IP address, your sign-in details for that source and what you ask it to play. Their own privacy terms apply, and we have no control over what they record.

We don’t operate servers that your media, your sign-in details or your requests pass through. If a source’s address begins with http rather than https, your connection to it isn’t encrypted; that depends on the source, not on the app.

What we collect from the app

Nothing. We don’t ask you to create an account with us, and we don’t collect your viewing history, your sources or your searches. The app contains no advertising, no analytics and no tracking, and we don’t sell or share personal information with anyone for marketing.

The desktop companion

The companion communicates with paired devices over your own network. Recordings and your media library stay on your computer, in the folders you choose. Nothing is uploaded to us.

The app stores

When you download the app, Amazon or Apple handles the download, and any payment, under its own privacy policy. If you’ve agreed on your device to share diagnostics with developers, the store may give us crash reports and usage figures that don’t identify you.

This website

This site has no sign-in, sets no cookies, and uses no analytics or advertising. Like almost every website, the company that hosts it keeps short-lived technical logs of visits (IP address, browser type, the page requested and the time) to keep the site secure and working.

When you write to us

If you email us, we receive your email address and whatever you choose to tell us. We use it only to answer you and to fix the problem you’ve raised, and we delete support emails within two years of our last reply. Please don’t send us passwords or playlist links; we’ll never ask for them.

Our legal grounds

Under UK and EU data protection law, we rely on our legitimate interests in supporting our users and keeping this site secure when we handle support emails and site logs, and on legal obligation where the law requires us to keep or disclose something.

Who else is involved

Our email and website hosting providers handle support emails and site logs on our behalf, under contract. Some may process information outside the UK or the European Economic Area; where they do, we rely on the safeguards the law recognises, such as adequacy decisions or standard contractual clauses. We disclose information to authorities only where the law requires it. Because we hold nothing about what you watch, we have nothing of that kind to disclose.

Your rights

Depending on where you live, you may have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to object to or restrict our use of it, and to receive it in a portable form. To use any of these rights, write to support@ixmediaplayer.com. It’s free, and we’ll reply within one month.

You can also complain to your data protection authority. In the UK that’s the Information Commissioner’s Office, atico.org.uk. Information kept on your own device is in your hands: you can remove it at any time as described above.

Children

The software isn’t directed at children, and we don’t knowingly collect personal information from anyone under 13. If you believe a child has written to us, tell us and we’ll delete the message.

Security

The app keeps its information in storage private to the app on your device, protected by the device’s own security. Anyone who can use your device can open the app, so protect the device as you would any other that holds sign-in details. No method of storage or transmission is completely secure.

Changes to this policy

If how the software handles information changes, we’ll update this page first and change the date at the top. If a change is significant we’ll say so on this site or in the app.

Contact

Questions about privacy: support@ixmediaplayer.com.